Customer Service

KPI SLA XLA indicators

KPIs To Consider, But Don’t get Caught on the Classics

Consistently meeting your incident management key performance indicators (KPI) and matching service level agreements is something you’re likely to contend with on a regular basis — monthly, weekly and sometimes daily basis – but meeting incident management targets is integral

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virtual reality VR ecommerce user experience

How VR Will Transform the Ecommerce Experience in the Next 5 Years

The road to mainstream significance has been long and wavering for virtual reality (VR). Introduced to popular culture through classic science-fiction embellishment, it was written off time and time again as a fad and a fraud when real-world technology couldn’t

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