Strategy

Inner Circle podcast hosted by Tony Bradley TechSpective

Mike Armistead Discusses Why We Shouldn’t Fear Our New AI Overlords

Inner Circle Podcast: Episode 011 My guest on the Inner Circle podcast this week is Mike Armistead, co-founder and CEO of Respond Software. We talked about artificial intelligence (AI) and the increasingly important role that AI and machine learning (ML)

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KPI SLA XLA indicators

KPIs To Consider, But Don’t get Caught on the Classics

Consistently meeting your incident management key performance indicators (KPI) and matching service level agreements is something you’re likely to contend with on a regular basis — monthly, weekly and sometimes daily basis – but meeting incident management targets is integral

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virtual reality VR ecommerce user experience

How VR Will Transform the Ecommerce Experience in the Next 5 Years

The road to mainstream significance has been long and wavering for virtual reality (VR). Introduced to popular culture through classic science-fiction embellishment, it was written off time and time again as a fad and a fraud when real-world technology couldn’t

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big data analytics business intelligence

Why Investing in a Big Data E-commerce System is a Winning Solution

Big data analytics is a valuable instrument which solves multiple business problems and provides a variety of potential advantages. But big data also has many potential drawbacks. E-commerce is developing rapidly. Online selling and buying have become very ordinary things.

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