Rental Runaround: Using Automation to Improve Service and Satisfaction

For the average traveler, plane flights and airports aren’t much fun. The travel experience comes with heavy lifting, anxious waiting, and stressed customer service representatives. The last thing anyone needs after surviving the baggage claim hustle is to stand in another long line at the car rental desk. Rental car companies compete for customers’ attention … Continue reading Rental Runaround: Using Automation to Improve Service and Satisfaction