AMD had a massive AI launch this week that showcased its three traditional market advantages and one new one. AMD has been a market darling of late, which is kind of amazing since AMD was traditionally viewed as more of […]
AMD Launches New AI Products Showcasing Three Huge Market Advantages Read More »
As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This
The Future of Contact Center Automation: Innovations and Insights Read More »
After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents. However, the reality is that
AI: The Secret to Unlocking Optimal Employee Wellbeing Read More »
When a customer needs help with a product or service, contact centers are usually their first port of call – and the experience they have can make or break their relationship with a brand. Afiniti, a CX AI company, encourages
Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually Read More »
The global online gambling market is on an upward trajectory, with its size set to expand from $81.08 billion in 2022 to $88.65 billion in 2023. Legalizing online gambling in numerous regions further propels this growth at an accelerated rate.
Online Gambling Strategies to Cover Different Markets Read More »
Artificial Intelligence (AI) has become an indispensable tool in customer service, addressing issues promptly, enhancing operational efficiency, and improving customer interactions. However, the integration of AI brings along cybersecurity threats that necessitate vigilant and robust security measures. This article aims
Cybersecurity Measures for AI-Driven Customer Service Read More »
AI is getting a bad reputation of late. It’s the basis of the actors and writers strike, and it plays a role in the expected United Auto Workers strike, as well, because both employee groups seem to think, not without
IBM Demonstrates How to Properly Use AI with watsonx Mainframe Application Read More »
It is safe to say that generative AI (GenAI) has thus far been the hottest technology of 2023. That is apparent in both the boom in specialty startups claiming special GenAI knowledge and skills and the rising valuation of public
Dell Technologies: Accelerating Secure Generative AI with New Solutions and Services Read More »
Generative AI is a huge and fast-moving event in the market, so most companies don’t know how to implement it properly yet. Microsoft, which effectively drove generative AI into the broader market, and IBM, which was first to create an
IBM and Microsoft Collaborate on Generative AI Read More »
Electronic music has touched nearly every other sound genre and is seeing yet more interest in even less predictable corners. MixMag has reported that hip hop/rock star Denzel Curry is now looking into experimenting with electronic music, a far cry
Innovation Through Music – How Production Tech Is Expanding Genres Read More »
