Consistently meeting your incident management key performance indicators (KPI) and matching service level agreements is something you’re likely to contend with on a regular basis — monthly, weekly and sometimes daily basis – but meeting incident management targets is integral […]
KPIs To Consider, But Don’t get Caught on the Classics Read More »
Making your incident management process more agile means stripping out every step that has no customer value or adds nothing to their experience. Doing so means you must critically analyze your current processes and evaluate every step. You do this
Cutting Some Fat: A More Agile Incident Management Process Read More »
The journey to becoming a more strategic IT department is accomplished in part by making sure you never lose touch with your organization’s strengths, and holding onto a service-oriented mentality. Thinking strategically can lead to your greatest success, but there
Strategic Efforts for a Business-Centered IT Department Read More »
