Author: Naomi Webb

Contributing author for TechSpective.

Large scale cyber attacks are, it seems, never far from the headlines these days and each event ought to serve as a warning to businesses. Recently, for example, more than 140 million Americans are said to have been impacted by the breach at credit rating agency Equifax. The bigger they are, the harder they fall. But, it isn’t just the big boys who are suffering at the hands of hackers. It’s said that 14 million small businesses in the US were hacked in the last year – which is about half of the total. It’s a big threat for businesses,…

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If you think about it, the need for a seamless customer experience across all channels is all technology’s fault. Without rapid advancements in mobile browsing, social media interaction and connectivity in general, your organization wouldn’t have to be worried about whether or not someone can receive the same great and low-effort customer service over Twitter DM as they can using your website’s live chat four hours later. No, if it weren’t for technological innovation all customers needing support or service would still be on hold jamming to an instrumental version of Lean on Me. Life would be more annoying, but…

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When it comes to choosing a web-hosting site, it can be a bit overwhelming firstly because there are so many options, and secondly the jargon can be a bit confusing if you’re not a serious web developer. Just like in any industry there are fantastic web hosting services and poor web hosting services, with lots in between. To make sure you end up with the best for you, here are some of the features you should be looking out for when it comes to choosing your web hosting service. What is your web hosting for? Are you writing a blog,…

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There’s no doubt about it – DDoS attacks are getting worse. That concise bit of bad news leaves a lot of blanks to be filled in, however: in what way are they getting worse? How is that happening? What types of attacks are being used? Who’s being targeted? The fine details of the bad DDoS news are right here thanks to the 2016 Q4 and 2017 Q1 Global DDoS Threat Landscape Reports from DDoS mitigation provider Incapsula. First, the good news According to Incapsula, there is one distributed denial of service attack stat that could be considered a positive: attacks…

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Social media provides the platform for users to have digital interactions with each other, shrinking the globe by offering almost instantaneous sharing of media and ideas. It also provides forums for consumers to have these types of interactions with brands as well, and the data gathered from these interactions can be extremely valuable as they provide real-time data on consumer perception of a company or its products. Outliers in that data, in turn, can signify drastic events – including ones in the real world – which require an immediate response in order to stop losing money, or make even more.…

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When a new innovation comes along it’s natural to get excited about it, especially when it comes to customer service. More and more is being demanded by customers, and in order to keep up, companies need new tools and solutions. Now that those tools and solutions have arrived in the form of digital self-service, which has the potential to make customer service easier and more efficient than ever, the self-service fever is spreading. However, and isn’t there always a however, successfully taking advantage of a digital self-service platform is much more complicated than shouting “Take my money!” at self-service solution…

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Even if your business sells the finest products on the market or offers a service that nobody else does, a poor performing website could render these commercial advantages useless. Did you know that just a one second increase in page load times can: Decrease page views by 11 percent Lower customer satisfaction by 16 percent Cause a seven percent loss in conversions This may underline the importance of having a quick and reliable web hosting solution, but knowing which server option to choose isn’t always as straightforward. To help out, here is a quick guide courtesy of 100TB, an innovative…

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Once your company has a website, the only thing that is going to make it successful is if the traffic gets through and for this to happen, you need an excellent hosting provider. Without website hosting, your web page won’t be seen at all, the hosting provides you space on the server where you can store all the files that are needed to power your website. Put simply, when someone wants to access your website, the server sends those files through the Internet and voila, they can access your website. To make things complicated, not all hosting sites are the…

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Last year we really saw the lift-off of 3D printing from sports cars to body parts to a bald eagle’s beak (yes, really.) Now we know that 3D printing isn’t just a gimmick but could be used to save and improve lives, we’ve started looking into it with more curiosity that ever before. You can buy your own 3D printer now, if you’re willing to part with a few thousand pounds, but what can you actually do with it? Well, scientists are now asking what can’t 3D printing achieve. It’s still a fascinating topic because with so many variations to…

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When you name your stake, and start to play an online slots game it’s easy to forget about the incredible technology that has gone into making it a fun, and hopefully profitable, experience for you. Slot gaming today is also certainly a very far cry from the very first mechanical slot machine that was invented 120 years ago in San Francisco by Charles Fey, an electrical engineer. It’s even a huge development from the very first slots games that first started to appear online in the 1990s – and in five years’ time today’s games will also be looking hopelessly…

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