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The Surface Laptop Studio 2 is Microsoft’s latest innovation in the laptop arena. It’s essentially a revamp of its predecessor, the Surface Laptop Studio, known for its unique fold-over hinge that supports different screen positions: clamshell, tablet, and tent. I’m […]
Review: Microsoft Surface Laptop Studio 2 Read More »
As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This
The Future of Contact Center Automation: Innovations and Insights Read More »
The Deeno X1500 Portable Power Station is a versatile and robust device, striking a balance between portability, power, and cost, suitable for a variety of scenarios ranging from outdoor adventures to emergency power needs. It is designed for scenarios requiring
Review: Deeno X1500 Portable Power Station Read More »
When dealing with a new technology, you have a choice between using a large company that does what you need as one of the many capabilities that company has or dealing with a smaller company that expressly focuses on what
BlockCerts: Building Blockchain Solutions that Work Read More »
The SEO industry was worth $68 billion in 2022, and experts predict it would rise to $129.6 billion by 2030. The SEO content writing industry has been undergoing a rapid transition thanks to the emergence of ChatGPT and similar AI-powered
Navigating the Future of SEO Content Writing: AI and Beyond Read More »
Achieving a holistic view of security operations performance is essential for organizations to make informed decisions and demonstrate the impact on business outcomes. Most cybersecurity metrics available come from individual security tools. The data remains isolated within respective silos, restricting
How to Achieve Holistic Security Measurement in Detection, Investigation, and Response Read More »
Vendors in technology and other industries are rightfully proud and protective of the inventions and intellectual property they develop in-house. But few, if any, companies can create all the pieces necessary for delivering creatively transformational commercial products. Instead, they typically
Dell Technologies: Creative Partnering = GenAI Innovation Read More »
In recent years, the world of IT and cybersecurity has seen a notable trend toward consolidation. Naturally, most people point to shrinking budgets as the driver behind this. After all, a new report from IANS Research and Artico Search found
The Increasing Trend of Consolidation in the IT and Cybersecurity World Read More »
After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents. However, the reality is that
AI: The Secret to Unlocking Optimal Employee Wellbeing Read More »
When a customer needs help with a product or service, contact centers are usually their first port of call – and the experience they have can make or break their relationship with a brand. Afiniti, a CX AI company, encourages
Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually Read More »
