Business

IAM customer identity access

The Customer Access Gap: When Enterprise IAM Meets Customer Identity

Imagine you’re a security engineer monitoring your identity dashboards. Enterprise IAM? Green. Customer authentication? Smooth. Access controls? Mapped and monitored. Everything seems perfectly normal. But there’s a dangerous security gap hiding beneath this “normal” surface. So, when your support engineer

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product analytics digital friction

The Hidden Cost of Digital Friction: How Product Analytics Can Solve It

Billions are being invested in modernizing workplace systems, accelerating the pace of digital transformation. However, a significant disconnect persists. Yet there’s a hidden tax quietly eroding these gains: digital friction. These are the micro-stalls, misclicks, rework, and context switches that

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Spinnaker third-party IT software support

Unshackling IT: Why Third-Party Support Is a Strategic Imperative, Especially for AI

In the complex world of enterprise IT, decisions around software support often feel like a Faustian bargain. Companies invest millions in mission-critical applications from giants like Oracle, SAP, and now, increasingly, VMware. With that investment comes the assumption that the

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