Strategy

product analytics digital friction

The Hidden Cost of Digital Friction: How Product Analytics Can Solve It

Billions are being invested in modernizing workplace systems, accelerating the pace of digital transformation. However, a significant disconnect persists. Yet there’s a hidden tax quietly eroding these gains: digital friction. These are the micro-stalls, misclicks, rework, and context switches that

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Spinnaker third-party IT software support

Unshackling IT: Why Third-Party Support Is a Strategic Imperative, Especially for AI

In the complex world of enterprise IT, decisions around software support often feel like a Faustian bargain. Companies invest millions in mission-critical applications from giants like Oracle, SAP, and now, increasingly, VMware. With that investment comes the assumption that the

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reducing technical debt

How to Chip Away at Technical Debt, Rather Than Relying on Layoffs, to Do More with Less

Many large tech companies have already announced job cuts for 2025, but relying on mass layoffs overlooks a strategy that can be a more effective way to optimize resources, inspire innovation, and boost operational efficiency: reducing technical debt. Technical debt

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