Sorting valuable insights from the hype in the self-promotional high-tech industry is no easy task. That is especially true when valuable or potentially transformative technologies become increasingly market-worthy. As an example, one needs to look no further than the melodrama […]
AMD had a massive AI launch this week that showcased its three traditional market advantages and one new one. AMD has been a market darling of late, which is kind of amazing since AMD was traditionally viewed as more of
AMD Launches New AI Products Showcasing Three Huge Market Advantages Read More »
TechSpective Podcast Episode 122 There are a number of steps involved in cyber threat analysis to review event information and determine which events are benign or innocuous and which are malicious–or at least deserve greater scrutiny. For the most
Using LLMs to Automate and Streamline Cyber Threat Analysis Read More »
AI-powered cybersecurity is turbocharging the defenses of many organizations. System analysis and anomaly detection are getting smarter, leveraging the evolved AI algorithms. However, there are instances of unethical AI usage. A report suggests that the mayor of New York has
Ethical Considerations in AI-Powered Cybersecurity Read More »
As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This
The Future of Contact Center Automation: Innovations and Insights Read More »
The SEO industry was worth $68 billion in 2022, and experts predict it would rise to $129.6 billion by 2030. The SEO content writing industry has been undergoing a rapid transition thanks to the emergence of ChatGPT and similar AI-powered
Navigating the Future of SEO Content Writing: AI and Beyond Read More »
Vendors in technology and other industries are rightfully proud and protective of the inventions and intellectual property they develop in-house. But few, if any, companies can create all the pieces necessary for delivering creatively transformational commercial products. Instead, they typically
Dell Technologies: Creative Partnering = GenAI Innovation Read More »
After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents. However, the reality is that
AI: The Secret to Unlocking Optimal Employee Wellbeing Read More »
When a customer needs help with a product or service, contact centers are usually their first port of call – and the experience they have can make or break their relationship with a brand. Afiniti, a CX AI company, encourages
Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually Read More »
This week, I’m at Microsoft Ignite. When I first started working with Microsoft over 30 years ago, we were still using MS-DOS with a Windows overlay, and they made me the top launch analyst for Windows 95. Copilot, like that
Windows 10/11 with Copilot: Anticipating Windows 12 Read More »
