This month, IBM had an interesting briefing on how AI could be used to improve the customer support experience, drive deeper engagement with customers, and effectively improve customer loyalty while dramatically reducing support costs. This sounds unusually good given how […]
IBM Uses AI for the Next Generation of Support Read More »
Many enterprises do not have tech support in place and only outsource them when they experience something that IT specialists need to fix. Tech support refers to a team of IT experts who maintain the performance and services of a
5 Reasons Your Business Should Have Tech Support Read More »
I guess no one would be surprised if I say that remote work has become extremely popular. With the use of modern technologies, almost anything can be done remotely. Technical support is a good example here as for some time
Why Technical Support Can and Should Be Done Remotely Read More »
