KPIs To Consider, But Don’t get Caught on the Classics
Consistently meeting your incident management key performance indicators (KPI) and matching service level agreements is…
Browsing: Customer Service
How VR Will Transform the Ecommerce Experience in the Next 5 Years
The road to mainstream significance has been long and wavering for virtual reality (VR). Introduced…
Why Investing in a Big Data E-commerce System is a Winning Solution
Big data analytics is a valuable instrument which solves multiple business problems and provides a…
Tips for Using Social Media Marketing Like a Pro
Most marketers now clearly see the value of using social media. It can be one…
The Most Important Metrics That Matter for Your App
Staying on the cutting edge of technology is something modern businesses need to do to…
Cutting Some Fat: A More Agile Incident Management Process
Making your incident management process more agile means stripping out every step that has no…
How Leading Companies Use AI for Customer Retention
“Here we must run as fast as we can, just to stay in place. And…
HP Defines Value of Doing Well By Doing Good
This week I was at HP’s Accelerate Executive Forum in Las Vegas. This is basically…
3 Big Ways You’re Losing Business with Old Tech
You may think your business is keeping pace with all the latest advancements in technology—maybe…
Collaboration Platforms Boost Reach and Productivity, But Create Compliance Headaches
If your business environment is like most these days, a growing number of your employees…