Your customers expect fast, convenient, and highly personalized experiences in the digital marketplace. But while personalization helps you stand out, it also requires one thing above all: trust. That trust hinges on how well you protect customer data. With threats […]
Why Strong Security Is Key to Personalizing Customer Experience in the Digital Era Read More »
This month, IBM had an interesting briefing on how AI could be used to improve the customer support experience, drive deeper engagement with customers, and effectively improve customer loyalty while dramatically reducing support costs. This sounds unusually good given how
IBM Uses AI for the Next Generation of Support Read More »
Field service management is one of the fastest-growing sectors in the world today. The market is estimated to be worth $29.9 billion by 2031, with an impressive compound annual growth rate of 19.2%. Folks who work in field service management
The Benefits of Technology in Field Service Management Read More »
E-commerce is a golden ticket to more sales. This is why between 12 and 24 million businesses now sell their products and services online. Customers go to their websites, find the products they like, and then buy them — simple.
E-commerce: Making it Easy for Your Customers to Give You Money Read More »
As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This
The Future of Contact Center Automation: Innovations and Insights Read More »
In an era where technology persistently traverses new horizons, the nexus between customers and businesses – contact centers – finds itself entwined with increasing security and compliance complexities. While the effervescence of digital technologies amplifies the efficacy of customer interactions,
Ensuring Security and Compliance in Contact Center Technology Read More »
Artificial Intelligence (AI) has become an indispensable tool in customer service, addressing issues promptly, enhancing operational efficiency, and improving customer interactions. However, the integration of AI brings along cybersecurity threats that necessitate vigilant and robust security measures. This article aims
Cybersecurity Measures for AI-Driven Customer Service Read More »
A couple of decades ago, a bunch of friends and I invested in a coupon program called Carriage Trade which promised restaurants new customers and gave customers 2-for-1 meal deals. The restaurant complained that the new customers they got were
Coupons Are Dead: GetZeals Comes to Market with Advanced Customer Incentive Management Read More »
It’s a tough time for financial institutions. These organizations are facing mounting pressures from clients, employees, and competitors. Customers want to do business with firms that prioritize client service. Employees want to work for firms that invest in technology and
Modern Banking: Handle with Care Read More »
In today’s highly competitive business world, the importance of customer experience cannot be overstated. Companies that prioritize delivering personalized interactions are better positioned to enhance customer satisfaction and retention and ultimately drive business growth. The 2023 Zendesk Customer Experience Trends
Zendesk Elevates Customer Engagement with Automated Proactive Messages Read More »
