Customer Service

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The Future of Contact Center Automation: Innovations and Insights

As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This […]

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Ensuring Security and Compliance in Contact Center Technology

In an era where technology persistently traverses new horizons, the nexus between customers and businesses – contact centers – finds itself entwined with increasing security and compliance complexities. While the effervescence of digital technologies amplifies the efficacy of customer interactions,

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Cybersecurity Measures for AI-Driven Customer Service

Artificial Intelligence (AI) has become an indispensable tool in customer service, addressing issues promptly, enhancing operational efficiency, and improving customer interactions. However, the integration of AI brings along cybersecurity threats that necessitate vigilant and robust security measures. This article aims

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GetZeals customer incentive management

Coupons Are Dead: GetZeals Comes to Market with Advanced Customer Incentive Management

A couple of decades ago, a bunch of friends and I invested in a coupon program called Carriage Trade which promised restaurants new customers and gave customers 2-for-1 meal deals. The restaurant complained that the new customers they got were

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Zendesk Proactive Messages customer experience

Zendesk Elevates Customer Engagement with Automated Proactive Messages

In today’s highly competitive business world, the importance of customer experience cannot be overstated. Companies that prioritize delivering personalized interactions are better positioned to enhance customer satisfaction and retention and ultimately drive business growth. The 2023 Zendesk Customer Experience Trends

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Going Digital: 4 Ways Modern Technology Can Help Grow Your Salon Business

How Modern Technology Can Help Grow Your Salon Business Today’s tech has the power to change how small businesses are run, especially salons. Tech can be used to bring in new customers and keep regulars coming back. Automated bookings, marketing

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