Karen Quintos

Karen Quintos: The Reason Dell Technologies Isn’t Where Amazon, Apple, Facebook, and Google Are

Corporate Responsibility, Dell / By Rob Enderle

I’m not talking about size or success. I’m talking about having to appear in front of the US congress for abusing power. This pattern of abuse seems to happen with every company once they get to a high level of […]

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Karen Quintos, Dell and the Ultimate Differentiator

Customer Service, Dell, Strategy / By Charles King

With specialization among C-suite executives increasingly common, the role of Chief Customer Officer (CCO) is starting to gain more visibility. However, as a matter of course, business organizations hoping to succeed must be customer-centric. So why would a company need

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