This month, IBM had an interesting briefing on how AI could be used to improve the customer support experience, drive deeper engagement with customers, and effectively improve customer loyalty while dramatically reducing support costs. This sounds unusually good given how […]
IBM Uses AI for the Next Generation of Support Read More »
One of the troubling uses of a new technology like AI is the feeding frenzy of trying to apply it to every problem without any significant effort to inform the order in which AI is implemented by company need. This
IBM watsonx Assistant for Z: Applying AI Where the Need Is Greatest Read More »
Every industry has the same problem: figuring out what customers will want in a three-, five-, or 10-year timeframe. The reason we need to know what customers will want is that it takes from three to 10 years to create
IBM Think 2024: Could AI Help Figure Out What Customers Will Want? Read More »
Arthur C. Clarke once said “Any sufficiently advanced technology is indistinguishable from magic.” We may see that play out when the collaborative effort between Korea Quantum Computing and IBM matures into a product offering. This week, let’s explore how Quantum
Korea Quantum Computing and IBM Collaborate to Create AI Magic Read More »
AI is getting a bad reputation of late. It’s the basis of the actors and writers strike, and it plays a role in the expected United Auto Workers strike, as well, because both employee groups seem to think, not without
IBM Demonstrates How to Properly Use AI with watsonx Mainframe Application Read More »
