Hybrid cloud and digital modernization offer enterprises both huge benefits and significant challenges. Prevalent among the latter is the often severe fragmenting of user identities and data that are spread across on-premises and cloud environments. In addition, organizations can face […]
IBM Verify – Weaving Hybrid Identity Fragments Together in Hybrid Clouds Read More »
In an era where technology persistently traverses new horizons, the nexus between customers and businesses – contact centers – finds itself entwined with increasing security and compliance complexities. While the effervescence of digital technologies amplifies the efficacy of customer interactions,
Ensuring Security and Compliance in Contact Center Technology Read More »
The holidays are a time for togetherness and wrapping up the year with joy, but doing so has gotten trickier in the business world. Employees working remotely – often in other states, if not countries – has become significantly more
How to Bring Employees Together for the Holidays – Even If They’re Far Apart Read More »
In today’s fast-paced business environment, managing relationships with partners is crucial. This is where partner relationship management (PRM) comes into play, helping businesses streamline their partnerships and work more collaboratively. The intersection of technology and PRM has truly transformed how
How Technology is Changing the Face of Partner Relationship Management Read More »
As with many industries, the healthcare industry has become increasingly globalized over the past couple of decades. Although this has brought about a slew of benefits — ranging from preventive healthcare strategies, coordinated health responses, and more access to care
Cybersecurity Challenges in Global Healthcare Read More »
Making the transition to a Zero Trust Security Strategy can be similar to adopting a new ERP solution. Just about every aspect of how you operate your business must be considered and evaluated. How do you close out the accounting
Cheat Codes for accelerating your Zero Trust Journey with SSE and ZTNA Read More »
For several years now, IT experts such as M.I.T. researcher Joe Peppard have called for a complete dismantling of the IT department. As incendiary as this idea might sound, it has a sliver of merit. All enterprise-level organizations and even
Thinking about Decentralizing IT? Here are Four Things to Consider Read More »
The cybersecurity landscape is a constantly evolving battlefield, with adversaries using increasingly sophisticated tactics to breach organizations’ defenses. In this high-stakes game, training is the frontline defense, and it needs to be as dynamic as the threats it aims to
Revolutionizing Cybersecurity Training: The Power of Gamification and Adaptive Learning Read More »
Artificial Intelligence (AI) has become an indispensable tool in customer service, addressing issues promptly, enhancing operational efficiency, and improving customer interactions. However, the integration of AI brings along cybersecurity threats that necessitate vigilant and robust security measures. This article aims
Cybersecurity Measures for AI-Driven Customer Service Read More »
Passage of the $550 billion Infrastructure Investment and Jobs Act (IIJA) in 2021 includes initiatives to grow America’s economy and create jobs by addressing critical infrastructure, safety, and sustainability programs. With the Infrastructure Act, lawmakers approved $550 billion in new
Overcoming Legacy Technologies to Maximize Government Investments Read More »
