As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This […]
The Future of Contact Center Automation: Innovations and Insights Read More »
In recent years, the world of IT and cybersecurity has seen a notable trend toward consolidation. Naturally, most people point to shrinking budgets as the driver behind this. After all, a new report from IANS Research and Artico Search found
The Increasing Trend of Consolidation in the IT and Cybersecurity World Read More »
After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents. However, the reality is that
AI: The Secret to Unlocking Optimal Employee Wellbeing Read More »
You’ve managed to get your hands on talented tech workers in your startup but can’t hang on to them long-term. Sound familiar? Skilled employees in the tech sector are in high demand because of the world’s shift toward digital. They’ve
Restructuring for Success: Strategies to Retain Tech Talent in Startups Read More »
Hybrid cloud and digital modernization offer enterprises both huge benefits and significant challenges. Prevalent among the latter is the often severe fragmenting of user identities and data that are spread across on-premises and cloud environments. In addition, organizations can face
IBM Verify – Weaving Hybrid Identity Fragments Together in Hybrid Clouds Read More »
In an era where technology persistently traverses new horizons, the nexus between customers and businesses – contact centers – finds itself entwined with increasing security and compliance complexities. While the effervescence of digital technologies amplifies the efficacy of customer interactions,
Ensuring Security and Compliance in Contact Center Technology Read More »
The holidays are a time for togetherness and wrapping up the year with joy, but doing so has gotten trickier in the business world. Employees working remotely – often in other states, if not countries – has become significantly more
How to Bring Employees Together for the Holidays – Even If They’re Far Apart Read More »
In today’s fast-paced business environment, managing relationships with partners is crucial. This is where partner relationship management (PRM) comes into play, helping businesses streamline their partnerships and work more collaboratively. The intersection of technology and PRM has truly transformed how
How Technology is Changing the Face of Partner Relationship Management Read More »
As with many industries, the healthcare industry has become increasingly globalized over the past couple of decades. Although this has brought about a slew of benefits — ranging from preventive healthcare strategies, coordinated health responses, and more access to care
Cybersecurity Challenges in Global Healthcare Read More »
Making the transition to a Zero Trust Security Strategy can be similar to adopting a new ERP solution. Just about every aspect of how you operate your business must be considered and evaluated. How do you close out the accounting
Cheat Codes for accelerating your Zero Trust Journey with SSE and ZTNA Read More »
