As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This […]
The Future of Contact Center Automation: Innovations and Insights Read More »
The SEO industry was worth $68 billion in 2022, and experts predict it would rise to $129.6 billion by 2030. The SEO content writing industry has been undergoing a rapid transition thanks to the emergence of ChatGPT and similar AI-powered
Navigating the Future of SEO Content Writing: AI and Beyond Read More »
Vendors in technology and other industries are rightfully proud and protective of the inventions and intellectual property they develop in-house. But few, if any, companies can create all the pieces necessary for delivering creatively transformational commercial products. Instead, they typically
Dell Technologies: Creative Partnering = GenAI Innovation Read More »
After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents. However, the reality is that
AI: The Secret to Unlocking Optimal Employee Wellbeing Read More »
When a customer needs help with a product or service, contact centers are usually their first port of call – and the experience they have can make or break their relationship with a brand. Afiniti, a CX AI company, encourages
Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually Read More »
This week, I’m at Microsoft Ignite. When I first started working with Microsoft over 30 years ago, we were still using MS-DOS with a Windows overlay, and they made me the top launch analyst for Windows 95. Copilot, like that
Windows 10/11 with Copilot: Anticipating Windows 12 Read More »
The continuing evolution of Generative AI (GenAI) services and solutions has been one of the loudest tech industry narratives of 2023. However, while the media has focused intently on offerings like OpenAI’s ChatGPT, enterprise GenAI use cases have garnered less
IBM’s watsonx.governance: Making GenAI Ready for Enterprise Primetime Read More »
Generative AI (GenAI) stands out as the “hot new buzzword” for 2023, and for good reason. It promises unprecedented advancements in various fields, including cybersecurity. With every vendor striving to integrate generative AI, understanding its distinctive nature, benefits, and challenges
Beyond the Buzzword: Data’s Crucial Role in Generative AI Security Read More »
Generative AI is revolutionizing various industries, with cybersecurity at the forefront. In today’s digital landscape, cybersecurity is not a luxury but a necessity. The digital world is growing in complexity, and traditional cybersecurity measures are becoming obsolete. AI is a
The global online gambling market is on an upward trajectory, with its size set to expand from $81.08 billion in 2022 to $88.65 billion in 2023. Legalizing online gambling in numerous regions further propels this growth at an accelerated rate.
Online Gambling Strategies to Cover Different Markets Read More »
