In an era where technology persistently traverses new horizons, the nexus between customers and businesses – contact centers – finds itself entwined with increasing security and compliance complexities. While the effervescence of digital technologies amplifies the efficacy of customer interactions, […]
Ensuring Security and Compliance in Contact Center Technology Read More »
Companies purchase digital solutions so workforce members can collaborate or be more productive. By reducing operational costs through efficiency, companies increase their revenue margins. Paradoxically, the same technologies implemented to save money can lead to expensive data breaches or privacy
Creating People-Focused Data Protection Experiences Read More »
TechSpective Podcast Episode 103 Security equals compliance–at least in theory, assuming it’s effective security. But compliance doesn’t necessarily equal security. Igor Volovich, VP of Compliance Strategy at Qmulos, joins me on this episode to talk about the goals and
Igor Volovich Chats about Cybersecurity Compliance and Accountability Read More »
Many consider regulations a bane to business. After all, can’t companies be trusted to do the right thing? Why behave foolishly or unlawfully if such actions endangered customers or investments? These points might seem reasonable to anyone not well acquainted
IBM UK Survey: How Security and Compliance Impact Modernization Read More »
ESG stands for environmental, social and governance, three company efforts that businesses regularly report on. Bloomberg Law this month reported that the SEC is likely to begin actively reviewing the ESG reports from publicly traded companies. Why? Because investors, customers
The Birth of The ESG Controller: Who Would Make a Good One? Read More »
Biometrics are increasingly becoming a part of everyday life, from unlocking your phone with your face to iris recognition for e-government services or airport security and voice recognition when you talk to Siri or Alexa. For the financial services industry,
Biometric Data Protection and Compliance Read More »
TechSpective Podcast Episode 076 Compliance frameworks and mandates are just a fact of life for anyone working in IT or cybersecurity. The PCI-DSS (Payment Card Industry Data Security Standard) guidelines provided by the credit card industry has had a significant
Jeff Man Talks about PCI-DSS and the State of Security Compliance Read More »
Companies are constantly developing content and creating files. Once upon a time, that just meant adding more storage to a local server, but today the world is cloud-based and collaborative. Organizations need to be able to work together on content
A company is a single entity, but it is comprised of various teams and individuals. Everyone in the company is ostensibly working toward common goals and objectives, but the perspectives and priorities can vary—and sometimes overlap or conflict—from one department
Coordinating Efforts for More Effective Security and Compliance Read More »
If your business accepts credit card payments, then you need to comply with PCI-DSS standards. PCI-DSS stands for Payment Card Industry Data Security Standard. These are sets of rules established to protect against credit card fraud, hacking, and other security
The Role PCI-DSS Plays in Security Read More »
