Tech companies like Apple, Facebook, Square and Venmo have been moving into payments over the past several years, dramatically changing the way consumers pay for things. Checks and cash are fading as people increasingly pay using their phones or take […]
5 Technology Trends in Business Payments Read More »
I’m wading through the Qualcomm answer to Apple’s lawsuit against it and when I hit page 46 (item 4 bullet 4) I had an “oh crap” moment. Qualcomm is alleging that Apple is intentionally crippling certain iPhones so that users
Apple and the Dangers of Lock-In Read More »
With specialization among C-suite executives increasingly common, the role of Chief Customer Officer (CCO) is starting to gain more visibility. However, as a matter of course, business organizations hoping to succeed must be customer-centric. So why would a company need
Karen Quintos, Dell and the Ultimate Differentiator Read More »
For the past few years, Microsoft has been fairly aggressive in expanding its partnerships and embracing the open source and DevOps communities. Microsoft also wants to promote its own web browser, Edge, which doesn’t work very well if sites and
Microsoft Partners with BrowserStack to Offer Free Testing of Edge Browser Read More »
Lenovo’s new “Enterprise Cloud Solution designed for SAP HANA” in China provides an interesting example of how vendors can effectively parlay their individual strengths to achieve common tactical and strategic benefits. In this case, Lenovo has muscular technological and regional
Lenovo’s SAP HANA Cloud in China Read More »
I’m doing a series of win/loss reports and one of the interesting trends is Dell EMC storage is replacing HPE storage pretty aggressively. I think this is showcasing the use of what is termed a “Halo” product in the consumer
How Dell EMC Is Displacing HPE Storage in HP Accounts: Case Study Read More »
As the customer-centric approach has gained steam, business owners the world over have been intrigued by the purported benefits. But the big question hovers for many—does this approach really work? Well, the answer depends on how you think corporations like
Three Real-Life Examples of the Customer-Centric Model at Work (and Working Very Well) Read More »
For the average traveler, plane flights and airports aren’t much fun. The travel experience comes with heavy lifting, anxious waiting, and stressed customer service representatives. The last thing anyone needs after surviving the baggage claim hustle is to stand in
Rental Runaround: Using Automation to Improve Service and Satisfaction Read More »
I used to work for IBM and it is always a bit of a kick when I’m at an IBM event. IBM was not only the greatest company I ever worked for, it was the most frustrating. It was a
IBM, Apple, and Watson: You are about to become obsolete Read More »
Think about this for a second: Every day, six billion SMS messages are sent in the US, about twice the number of phone calls made and roughly 25 times the number of pieces of first class mail processed and delivered
