Customer Service

customer-centric

Three Real-Life Examples of the Customer-Centric Model at Work (and Working Very Well)

As the customer-centric approach has gained steam, business owners the world over have been intrigued by the purported benefits. But the big question hovers for many—does this approach really work? Well, the answer depends on how you think corporations like …

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mobile device

Could messaging apps and consumer preference for text mean the end of customer service as we know it?

Think about this for a second: Every day, six billion SMS messages are sent in the US, about twice the number of phone calls made and roughly 25 times the number of pieces of first class mail processed and delivered …

Could messaging apps and consumer preference for text mean the end of customer service as we know it? Read More »

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