As we navigate through a rapidly evolving business landscape, the approach to customer engagement is undergoing a profound transformation. We’re now entering an era where automation is at the forefront, fundamentally changing the way businesses interact with their customers. This […]
The Future of Contact Center Automation: Innovations and Insights Read More »
The Deeno X1500 Portable Power Station is a versatile and robust device, striking a balance between portability, power, and cost, suitable for a variety of scenarios ranging from outdoor adventures to emergency power needs. It is designed for scenarios requiring
Review: Deeno X1500 Portable Power Station Read More »
When dealing with a new technology, you have a choice between using a large company that does what you need as one of the many capabilities that company has or dealing with a smaller company that expressly focuses on what
BlockCerts: Building Blockchain Solutions that Work Read More »
The SEO industry was worth $68 billion in 2022, and experts predict it would rise to $129.6 billion by 2030. The SEO content writing industry has been undergoing a rapid transition thanks to the emergence of ChatGPT and similar AI-powered
Navigating the Future of SEO Content Writing: AI and Beyond Read More »
India has a diversified culture that is represented in its numerous kinds of art, music, literature, and games. Games are an important element of Indian culture since they offer people amusement, education, socializing, and pleasure. Chess, ludo, snakes and ladders,
How Digital Technologies Reshape Traditional Games in India Read More »
Vendors in technology and other industries are rightfully proud and protective of the inventions and intellectual property they develop in-house. But few, if any, companies can create all the pieces necessary for delivering creatively transformational commercial products. Instead, they typically
Dell Technologies: Creative Partnering = GenAI Innovation Read More »
After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents. However, the reality is that
AI: The Secret to Unlocking Optimal Employee Wellbeing Read More »
When a customer needs help with a product or service, contact centers are usually their first port of call – and the experience they have can make or break their relationship with a brand. Afiniti, a CX AI company, encourages
Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually Read More »
Digital literacy isn’t just for pre-teens and college students. Older adults need to be brought into the fold to cultivate digital inclusion and empower folks as they enter their golden years. A strong grasp of high-tech devices can help aging
Cultivating Digital Inclusion: Empowering Aging Adults Through Technology Read More »
This week, I’m at Microsoft Ignite. When I first started working with Microsoft over 30 years ago, we were still using MS-DOS with a Windows overlay, and they made me the top launch analyst for Windows 95. Copilot, like that
Windows 10/11 with Copilot: Anticipating Windows 12 Read More »
