TechSpective Podcast Episode 123 Customer experience is crucial for the success of a brand. However, it can be costly for a company to properly staff and train agents to address customer needs, and it is often a maddening exercise […]
Harnessing AI for a Better Customer Experience Read More »
TechSpective Podcast Episode 109 I admit that I am cynical in general about customer experience. On the rare occasions I have to call for support or interact with customer service, I feel like it’s often an exercise in both
Improving Customer Experience with Generative AI Read More »
In today’s highly competitive business world, the importance of customer experience cannot be overstated. Companies that prioritize delivering personalized interactions are better positioned to enhance customer satisfaction and retention and ultimately drive business growth. The 2023 Zendesk Customer Experience Trends
Zendesk Elevates Customer Engagement with Automated Proactive Messages Read More »
If you want customers to sing your praises and stick with you for the long term, then you must figure out how to make their experience the best possible. It doesn’t really matter if you run a tech business or
9 Customer Experience Strategies Your Tech Business Should Implement Read More »
Consistently meeting your incident management key performance indicators (KPI) and matching service level agreements is something you’re likely to contend with on a regular basis — monthly, weekly and sometimes daily basis – but meeting incident management targets is integral
KPIs To Consider, But Don’t get Caught on the Classics Read More »
If you think about it, the need for a seamless customer experience across all channels is all technology’s fault. Without rapid advancements in mobile browsing, social media interaction and connectivity in general, your organization wouldn’t have to be worried about
3 Ways Technology Can Improve the Multi-channel Customer Experience Read More »
