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Could messaging apps and consumer preference for text mean the end of customer service as we know it?

Think about this for a second: Every day, six billion SMS messages are sent in the US, about twice the number of phone calls made and roughly 25 times the number of pieces of first class mail processed and delivered […]

Could messaging apps and consumer preference for text mean the end of customer service as we know it? Read More »

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TalkTalk breached by ‘significant and sustained’ hack

TalkTalk–a London-based phone and broadband company–has been breached by hackers. The attack could possibly have compromised sensitive data on all of its 4 million customers. A TalkTalk spokesperson called it a “significant and sustained” attack. I know it’s almost the

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