When a customer needs help with a product or service, contact centers are usually their first port of call – and the experience they have can make or break their relationship with a brand. Afiniti, a CX AI company, encourages […]
Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually Read More »
This week, I’m at Microsoft Ignite. When I first started working with Microsoft over 30 years ago, we were still using MS-DOS with a Windows overlay, and they made me the top launch analyst for Windows 95. Copilot, like that
Windows 10/11 with Copilot: Anticipating Windows 12 Read More »
The continuing evolution of Generative AI (GenAI) services and solutions has been one of the loudest tech industry narratives of 2023. However, while the media has focused intently on offerings like OpenAI’s ChatGPT, enterprise GenAI use cases have garnered less
IBM’s watsonx.governance: Making GenAI Ready for Enterprise Primetime Read More »
Generative AI (GenAI) stands out as the “hot new buzzword” for 2023, and for good reason. It promises unprecedented advancements in various fields, including cybersecurity. With every vendor striving to integrate generative AI, understanding its distinctive nature, benefits, and challenges
Beyond the Buzzword: Data’s Crucial Role in Generative AI Security Read More »
Generative AI is revolutionizing various industries, with cybersecurity at the forefront. In today’s digital landscape, cybersecurity is not a luxury but a necessity. The digital world is growing in complexity, and traditional cybersecurity measures are becoming obsolete. AI is a
The global online gambling market is on an upward trajectory, with its size set to expand from $81.08 billion in 2022 to $88.65 billion in 2023. Legalizing online gambling in numerous regions further propels this growth at an accelerated rate.
Online Gambling Strategies to Cover Different Markets Read More »
We are approaching a revolution in laptop computing, and a technology provider that isn’t known for laptops is leading the charge. I’ve been living off a Qualcomm-based laptop for over a year now, and while the benefits of long battery
Qualcomm Snapdragon X Elite: Hybrid AI and Days of Battery Life Read More »
In today’s fast-paced business environment, managing relationships with partners is crucial. This is where partner relationship management (PRM) comes into play, helping businesses streamline their partnerships and work more collaboratively. The intersection of technology and PRM has truly transformed how
How Technology is Changing the Face of Partner Relationship Management Read More »
The wisdom of industrialist Andrew Carnegie’s homily, “As I get older, I pay less attention to what men say; I just watch what they do,” is clear and often relevant. However, there are also circumstances where saying and doing are
Clients and Partners Highlight Dell Technologies’ AI Solutions and Strategy Read More »
TechSpective Podcast Episode 120 Ads and commercials are a sort of “necessary evil.” Aside from the NFL Super Bowl, I don’t think anyone is ever anxious to see commercials–and even that has been trending toward more mundane and underwhelming
Changing Advertising with Innovation, Creativity, and AI Read More »
