Customer Service

customer data privacy data protection

The Changing Landscape of Customer Acquisition, Engagement and Retention in 2020

Marketing has evolved over the years from a largely intuitive exercise based on an executive’s judgment and experience, into becoming a data-obsessed occupation. A hundred years ago, department store magnate John Wanamaker was famously quoted as saying that he knew

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social media communications strategy

How Can Social Media Improve Your External Communications Strategy?

Capturing the attention of your external community is crucial to reaping success. However, a strong and clearly-cemented strategy is imperative in order to reach that stage. External communication should focus on connecting with people outside of your organization. As much

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