Because more people are using the internet than ever before, businesses of all kinds are now having to prioritize online customer service as a pillar of their overall reputation. However, many businesses are stumped as to how they can achieve …
How You Can Provide Great Customer Service Online Read More »
There’s a lot that goes into running a business. Not only can it feel stressful to just keep things going at times, but it can feel especially difficult if you are working to improve your business in a big way. …
Tech and Other Tips You Need to Upgrade Your Business Read More »
If you want customers to sing your praises and stick with you for the long term, then you must figure out how to make their experience the best possible. It doesn’t really matter if you run a tech business or …
9 Customer Experience Strategies Your Tech Business Should Implement Read More »
“Here we must run as fast as we can, just to stay in place. And if you wish to go anywhere you must run twice as fast as that.” – Lewis Carrol, Alice in Wonderland. Providing any kind of customer …
How Leading Companies Use AI for Customer Retention Read More »
I’ve had an interesting week thanks to Amazon and—I think—it showcases what could be a huge problem with some of these new mega companies like Amazon. Relatively low-level employees gain incredible power and can do impressive damage on a whim. …
My Amazon Nightmare: A Cautionary Tale of Employee / Company Abuse of Power Read More »
If you think about it, the need for a seamless customer experience across all channels is all technology’s fault. Without rapid advancements in mobile browsing, social media interaction and connectivity in general, your organization wouldn’t have to be worried about …
3 Ways Technology Can Improve the Multi-channel Customer Experience Read More »
When a new innovation comes along it’s natural to get excited about it, especially when it comes to customer service. More and more is being demanded by customers, and in order to keep up, companies need new tools and solutions. …
3 Big Digital Self-Service Myths (and How to Avoid Them) Read More »
As the customer-centric approach has gained steam, business owners the world over have been intrigued by the purported benefits. But the big question hovers for many—does this approach really work? Well, the answer depends on how you think corporations like …
Three Real-Life Examples of the Customer-Centric Model at Work (and Working Very Well) Read More »
Think about this for a second: Every day, six billion SMS messages are sent in the US, about twice the number of phone calls made and roughly 25 times the number of pieces of first class mail processed and delivered …
