Business Intelligence

CRO clinical research organization

Clinical Research Organizations Cut Costs and Streamline Development of New Drugs

The clinical research industry has seen rapid growth in the last ten years, with North America dominating this industry by a great margin. Clinical research organizations (CRO) are a facet of pharmaceutical research and development (R&D), with a current valuation […]

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Inner Circle podcast hosted by Tony Bradley TechSpective

Mike Armistead Discusses Why We Shouldn’t Fear Our New AI Overlords

Inner Circle Podcast: Episode 011 My guest on the Inner Circle podcast this week is Mike Armistead, co-founder and CEO of Respond Software. We talked about artificial intelligence (AI) and the increasingly important role that AI and machine learning (ML)

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KPI SLA XLA indicators

KPIs To Consider, But Don’t get Caught on the Classics

Consistently meeting your incident management key performance indicators (KPI) and matching service level agreements is something you’re likely to contend with on a regular basis — monthly, weekly and sometimes daily basis – but meeting incident management targets is integral

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