Making your incident management process more agile means stripping out every step that has no customer value or adds nothing to their experience. Doing so means you must critically analyze your current processes and evaluate every step. You do this […]
Cutting Some Fat: A More Agile Incident Management Process Read More »
“Here we must run as fast as we can, just to stay in place. And if you wish to go anywhere you must run twice as fast as that.” – Lewis Carrol, Alice in Wonderland. Providing any kind of customer
How Leading Companies Use AI for Customer Retention Read More »
This week I was at HP’s Accelerate Executive Forum in Las Vegas. This is basically an HP Channel event and HP LOVES its channel. This is refreshing because, over the years, I’ve been brought in on a number of channel
HP Defines Value of Doing Well By Doing Good Read More »
You may think your business is keeping pace with all the latest advancements in technology—maybe you have finally bid farewell to the cash-only days, or maybe you maintain a respectable website for your company. But even with these basic improvements,
3 Big Ways You’re Losing Business with Old Tech Read More »
If your business environment is like most these days, a growing number of your employees are spending more and more cumulative time in Slack (or a different collaboration platform) for team-based internal communications instead of using email. If you are
Collaboration Platforms Boost Reach and Productivity, But Create Compliance Headaches Read More »
Why do so many business owners fail to understand the significance of building a brand? For some reason or other, they think that they can create a cute or funny logo for their custom tote bags website and call it
The Importance of Building a Brand Read More »
The qualities required for business leadership, or leadership of any sort, aren’t exactly hard to come by. Forthrightness, taking responsibility for your own and your organization’s actions, respect for fellow workers, partners and customers, recognizing others’ contributions and bringing out
Intel Steps Up Further to Fix Spectre / Meltdown Vulnerabilities Read More »
Everyone knows that business is a contact sport with leaders who are supposed to be tough, persistent and willing to pick a fight for market dominance. Yet business leaders who also feel real empathy for their employees, customers and partners
A Little Empathy Makes Good Leaders Great Read More »
Are you planning to launch your startup, or do you run a small business? Well, this guide can do wonders for the brand awareness and reputation of your business! Branding—if done right—can do wonders for any business, irrespective of the
5 Quick and Simple Branding Tips for Startups and SMBs Read More »
Media companies are facing a problem. Widespread access to the internet, coupled with an oversaturated market, has made it so that few companies have what can be described as a competitive edge anymore. Artificial intelligence (AI) gives these organizations the
Oversaturation of the Market Means AI is Crucial for Media Businesses Read More »
